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If you want to contact us about a PIN, address or personal record change, or query about a returned item, please contact your local branch directly via phone or in-person. These issues can only be resolved by contacting your local branch.

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Questions about a PINs, address or personal record changes, or queries about returned items can only be resolved by contacting your local branch.

The ORL's Administrative Centre is located at:

1430 KLO Road
Kelowna, BC V1W 3P6
Phone: 250-860-4033
Fax: 250- 861-8696